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Return / Refund Policy

 

max philip is delighted to offer you a straight forward return and exchange policy. If you are not fully satisfied with your items purchased from us, please get in touch with us at info@maxphilip.com

All items must be returned in perfect condition in and out as well as in original packaging. Shipping and handling charges will not be returned, reimbursed or refunded for returns or exchanges. All future shipping charges for returns or exchanges will be the responsibility of the purchaser.

Any item that has been opened or used will not be returned.

Of course we will refund the re-delivery charges, if the error has been occurred from our side.

We reserve the right to refuse service to anyone, in our opinion, who is doing excessive returns or exchanges. Any client doing excessive returns or exchanges will be taken off our client list and will no longer be able to purchase from max philip. For more information please contact us via email .info@maxphilip.com

UAE & GCC

Please contact us via email info@maxphilip.com with your name, item name and order number.

Full refunds will be issued for items received through the mail at our facility within 3 working days of the delivery date less all shipping and handling charges, provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

Returns received at our facility by mail within 3-7 working days of the delivery date are eligible for exchange only, less all shipping and handling charges. Any return received in our store after 7 working days of the delivery date will be refused and no refund or exchange will be permitted. For outside UAE clients, please note you are responsible to return the item/s.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

PRIVACY POLICY

  • ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
  • maxphilip.com will not pass any debit/credit card details to third parties’’
  • maxphilip.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However maxphilip.com (website) cannot guarantee the security of any information that is disclosed online’’
  • maxphilip.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
  • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

DELIVERY POLICY

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

 

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